Patrique Mercier Recruitment PT is excited to introduce a fantastic opportunity for a Dutch Speaking Customer Support representative within the Food Delivery Service Department. Upholding our motto 'With a new dawn comes your Next Job!', we are committed to connecting dedicated professionals with roles in diverse sectors, including food service, logistics, and e-commerce. In this dynamic position, you will provide outstanding support to Dutch-speaking customers, assisting them with their inquiries related to food delivery services and ensuring a smooth customer experience. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!

Responsibilities

• Deliver exceptional customer support to Dutch-speaking clients using multiple communication channels.
• Assist customers with inquiries about orders, delivery times, menu options, and payment issues.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records in the company's CRM system.
• Collaborate with team members to ensure seamless service delivery and enhance customer experience.
• Stay updated on menu offerings, promotions, and company policies to provide informed support.
• Gather customer feedback and insights to help improve service quality and operational efficiency.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service roles, ideally in the food delivery or hospitality sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to troubleshoot and resolve customer issues in a positive and timely manner.
• Familiarity with customer support tools and CRM systems is a plus.
• Ability to work effectively in a fast-paced environment, managing multiple priorities.
• A proactive approach to customer engagement and a genuine interest in providing excellent service.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors