Patrique Mercier Recruitment is pleased to showcase a fantastic opportunity for a German Speaking Customer Support Representative for the Online Bookstore Department. In this role, you will provide top-tier customer service to German-speaking clients, assisting them with inquiries related to books, orders, and account management. Your passion for literature and dedication to customer satisfaction will play a crucial role in enhancing the shopping experience for our clients. If you love books and enjoy helping others, we invite you to join our dynamic team!

Responsibilities

• Provide excellent customer support to German-speaking customers through multiple channels, including phone, email, and chat.
• Assist customers with inquiries about book availability, order tracking, and account issues.
• Handle and resolve customer complaints and provide effective solutions.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and feedback on customer experiences.
• Stay informed about new releases, promotions, and industry trends to provide knowledgeable support.

Requirements

• Fluency in German and English; proficiency in additional languages is a plus.
• Previous experience in customer support, ideally within the retail or online bookstore sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-oriented mindset.
• Familiarity with CRM systems and proficiency in standard office applications.
• A passion for books and a commitment to delivering exceptional customer service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras