We are currently looking for Contract & Representation Administrator to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.

By joining this role, you will be responsible for processing and managing customer Electricity and Gas Supply Contracts, ensuring accurate data in the CRM system, and handling contract-related requests.

Your Role Will Encompass: Processing and managing Electricity and Gas Supply Contracts, including physical documents.

Reviewing and validating applications with incomplete supporting documents, providing guidance on registration issues.

Registering and updating customer data in the CRM database.

Ensuring the accuracy of customer data entries in the CRM system.

Conducting credit checks and logging results.

Canceling supply contracts based on customer or partner requests.

Managing requests related to the representation of Electricity and Gas meters.

Handling departmental email communications with involved teams.

Confirming and archiving contracts in both electronic and physical formats.

Ensuring customer excellence for B2 B and B2 C contracts.

Collaborating with regulatory bodies such as DEDDHE, RAE, and DAPEEP on process operations.

What You Bring to the Role: Bachelor’s or Diploma degree in Finance, Economics, or Mathematics.

At least 2 years of experience in retail operations.

Good command of the English language.

Knowledge of billing systems (IEBS, Galaxy, SAP) will be consider as an asset.

Strong communication and interpersonal skills.

Excellent organization and planning abilities.

Strong collaboration skills.

Attention to detail.

Effective time management.

Critical thinking skills.

Your Benefits: Competitive remuneration package Ticket Restaurant Card Group Health Insurance program Protergia discount on electricity and natural gas bill Pension Plan