Patrique Mercier Recruitment FR is pleased to offer an exceptional opportunity for a Dutch Speaking Customer Service Representative for an Anti-Financial Crime Unit. This role is key to supporting clients in addressing inquiries and ensuring compliance while contributing to the fight against financial crime.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients in relation to anti-financial crime policies and procedures.
• Assist customers with inquiries regarding compliance requirements, fraud detection, and financial crime reporting.
• Support clients through complex issues, ensuring accurate information and effective resolutions.
• Document customer interactions meticulously and maintain up-to-date records for compliance and training purposes.
• Collaborate with internal teams to escalate and resolve issues related to financial crime as necessary.
• Stay informed on industry regulations and best practices regarding financial crime prevention.
• Handle sensitive information with discretion and maintain confidentiality at all times.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within a financial, compliance, or legal environment.
• Strong problem-solving skills and ability to handle complex inquiries.
• Excellent communication and interpersonal skills.
• Attention to detail and the ability to work with sensitive information responsibly.
• Proficiency in customer service software and Microsoft Office applications.
• A proactive approach to learning and adapting to the evolving landscape of financial crime prevention.

Benefits

•    Private Health Insurance 
• Training & Development 
•   Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks