Patrique Mercier Recruitment is a premier recruitment agency dedicated to connecting talented individuals with exceptional job opportunities in Greece. We are thrilled to announce an opening for a German Speaking Customer Service representative for a prominent Bank, which includes full relocation to Athens, Greece. This exciting role is perfect for those who are passionate about customer service and the banking industry. As a customer service representative, you will assist German-speaking clients with their banking inquiries, provide information about various products and services, and ensure a positive customer experience. If you are looking for a chance to advance your career while enjoying the vibrant lifestyle of Athens, we encourage you to apply!

Responsibilities

• Provide excellent customer service through various communication channels, including phone, email, and chat.
• Assist customers with banking-related inquiries, transactions, and account management.
• Resolve customer issues and complaints effectively and professionally.
• Educate customers about banking services and products to enhance their understanding.
• Document customer interactions and maintain precise records in the banking system.
• Collaborate with team members to continuously improve service delivery and customer satisfaction.

Requirements

• Fluency in German (both spoken and written) is required.
• Strong communication skills and the ability to engage with customers effectively.
• Prior experience in customer service, particularly in the banking or financial sector, is preferred.
• Excellent problem-solving skills with a strong focus on customer satisfaction.
• Willingness to relocate to Athens, Greece, with full relocation support provided.
• Ability to work both independently and as part of a dynamic team.
• Proficient in using digital tools and banking software.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )