Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Czech Speaking Customer Support representative dedicated to supporting online content creators. In this role, you will play a crucial part in assisting Czech-speaking content creators with their inquiries and providing exceptional service to enhance their experience. If you have a passion for helping others and a love for the online content community, we invite you to apply!

Responsibilities

• Provide top-notch customer support via email, chat, and phone to Czech-speaking clients.
• Assist content creators with inquiries related to our platform, services, and tools.
• Resolve any customer issues or complaints in a professional and timely manner.
• Educate clients on best practices for utilizing our services effectively.
• Document customer interactions and feedback to contribute to service improvements.
• Work collaboratively with the team to enhance the overall customer experience.

Requirements

• Fluency in Czech (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer support or service roles is preferred.
• Exceptional problem-solving skills and a commitment to customer satisfaction.
• Interest or background in online content creation is a plus.
• Ability to work effectively in a team and adapt to a dynamic environment.
• Familiarity with customer service software is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training