Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with excellent career opportunities. We are currently seeking a Dutch Speaking Customer Support Representative for our Transportation Services Department. This role is perfect for individuals who are eager to work in a dynamic environment and have a passion for enhancing customer experiences in the transportation industry.

Responsibilities

• Provide exceptional customer support to Dutch-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, and service policies.
• Resolve customer issues and complaints promptly, ensuring a satisfactory experience.
• Document all customer interactions accurately and follow up on unresolved queries.
• Collaborate with internal teams to address customer needs effectively and enhance service delivery.
• Inform customers about available transportation services, safety protocols, and regulations.
• Collect customer feedback to contribute to service improvements and operational efficiencies.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the transportation or logistics sector.
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
• Strong organizational skills with an ability to handle multiple tasks in a fast-paced environment.
• Proficient in CRM systems and standard office software.
• Detail-oriented with effective problem-solving skills.
• Flexibility to work varied hours, including weekends and holidays as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•   Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks