Patrique Mercier Recruitment PT is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Support representative for our Virtual Job & Freelance Platforms Department. In line with our motto 'With a new dawn comes your Next Job!', we strive to connect talented individuals with rewarding career opportunities across various fields. In this dynamic role, you will assist Dutch-speaking users of our freelance and virtual job platforms, providing them with the support and guidance they need to navigate the services available to them. Your efforts will help foster a thriving community of freelancers and job seekers, ensuring they have a smooth and successful experience while using our platforms.

Responsibilities

• Provide outstanding customer support to Dutch-speaking users of freelance and virtual job platforms.
• Assist users with inquiries regarding platform features, account management, and job postings.
• Resolve customer complaints promptly, ensuring a high level of satisfaction with our services.
• Document and track customer interactions in the CRM system for future reference and service improvement.
• Collaborate with other departments to relay user feedback and suggest enhancements to platform offerings.
• Stay informed about new features and updates to provide the most accurate assistance to users.
• Encourage a positive community experience by engaging with users and promoting best practices on the platform.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service or support roles, ideally in digital or freelance environments.
• Exceptional communication skills with a strong customer-centric approach.
• Analytical problem-solving abilities and the ability to manage challenging inquiries effectively.
• Familiarity with customer support software and online platform management is a plus.
• Comfortable working independently in a remote environment while maintaining productivity.
• A proactive mindset and a genuine enthusiasm for helping users succeed in their freelance journeys.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals