Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Consumer Electronics Repair & Warranty Department. This role is ideal for individuals with a passion for technology and customer service, who are dedicated to helping clients navigate their repair and warranty needs.

Responsibilities

• Provide exceptional customer support to French-speaking clients regarding electronics repair and warranty claims through phone, email, and chat.
• Assist customers in understanding repair processes, warranty coverage, and related policies.
• Effectively address customer inquiries, technical issues, and complaints to ensure customer satisfaction.
• Maintain accurate records of customer interactions and follow up on pending claims.
• Work closely with repair technicians and internal teams to ensure timely resolution of customer issues.
• Guide customers through troubleshooting steps to enhance their product experience.
• Collect customer feedback to contribute to service improvement initiatives.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer support, especially in the electronics or technology sector.
• Strong communication skills with a customer-centric attitude.
• Ability to explain technical information clearly and empathetically.
• Proficient in customer support software and standard office applications.
• Strong analytical and problem-solving skills.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•   Private Health Insurance 
• Training & Development 
•   Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks