Job Brief and PurposeThe Reservations branch is answerable for coping with all Reservations enquiries to promote and offer the exceptional experience to our Guests. With a detailed expertise of the Soho House Group and its concept, youll perform duties as directed through your managers; with a professional method closer to our guests, participants and other employees.Main Duties and TasksDeliver to our visitors a total ardour and commitment to excellenceTake full responsibility with widespread enquiries, reservations, correspondence and updating guests historyFully recognize the reservation systemTo be fully privy to all reservation structures to maximize average room price and occupancyTo fully apprehend and perform the smartphone and paging structuresTo fully understand and perform the hotel property control systemTo fully recognize the bedrooms format in addition to their capabilities and equipmentTo have a excellent expertise of the restaurant operationTo fully understand the different motel tariffs and unique offersEnsure true conversation with all departments with guests special requests and remarks whether accurate or badTo be fully acquainted with the hotel formatTo have a very good information of the encircling area on the way to help visitors with their queriesTo have an first rate product know-how to be able to increase sales on every occasion possibleTake responsibility for Provisional Reservations, ensuring all are taken care of in exact timeTake duty for making sure room-type overbookings are looked after in appropriate timeEnsure Groups are dealt with in a timely manner and approved with the aid of the GM or Operations Director earlier than drawing up accurate Group ContractAbility to train all Reception workforce on ReservationResponsibilitiesAssist in the training/onboarding of latest group contributorsAttend and take part in internal and outside trainings (where necessary)Wear appropriate protective clothing as neededBe proactive in seeking out any cost saving possibilities within the department (i.E. through controlling wastage and utilities)Adhere to accurate safety practices and be aware of departmental HACCP, Health & Safety, Fire, Emergency and Bomb proceduresDevelop and preserve wonderful and productive running relationships with other personnel and departments including helping all co-workers, treating them with dignity and respectCarry out any reasonable assignment as asked with the aid of control and supervisorsMaintain the best level of appearance in any respect timesRequirementsAbility to work with little supervision and hold a high stage of performanceCustomer-oriented and friendlyWorking quickly without compromising qualityAttention to element and a structured way of operatingPhysically healthy as the process involves guide labour over lengthy hoursGood English & Greek language skillsBenefitsSoho Roc House offers a aggressive revenue with profession development possibilities, primarily based on the candidates qualifications and skills. By becoming a member of our team, you will have the possibility to paintings in a stimulating and motivating surroundings which values and is committed toward its employees.