ITIL, IT-Infrastruktur, Customizing, Stammdatenpflege, IT, IT-Service, Active Directory, 3rd-Level-Support, Ticketsysteme, Betriebssysteme, Hardware, Microsoft Windows Employee* IT Service Desk / Backoffice (m/f/d) UKSH Gesellschaft für IT Services mbH, based in Lübeck, provides all IT services for the University Hospital of Schleswig-Holstein (UKSH), supporting cutting-edge medicine and research at Schleswig-Holstein's largest employer. Our service portfolio includes, among other things, support for administrative and clinical systems, including customizing of applications, as well as the provision of IT infrastructure, service desk and IT support. In addition, we also provide IT services to UKSH subsidiaries and other external customers. Join our team at the Lübeck campus and support us as soon as possible. What awaits you: Recording and processing of all IT-relevant applications / tickets. technical advice to the applicants technical and content review and approval of procurement applications. Customer and master data maintenance Recording and documentation of incoming requests by means of ticket system Classification of requests and qualified forwarding to second- and third-level support. What you bring to the table: Knowledge in the administration of role-based permissions in Active Directory. Knowledge of current hardware and software Solid expertise in Windows client operating systems and Microsoft Office. Knowledge in the field of ITIL desirable Ability to work in a team, flexibility and good manners service-oriented work very good communication skills, both written and spoken Balance even in stressful situations Experience in the hospital environment an advantage What we offer: An interesting and technically demanding work environment with exciting challenges in the IT operations of a large company in an industry in the midst of digital transformation Work in a team on the move with many design opportunities a performance-related remuneration a flexible, family-friendly working hours model (currently 40 hours / week) - part-time employment is possible in principle very good training and qualification opportunities are a matter of course free drinks (coffee, cappuccino, water) varied meals in our company restaurants Discounts at various companies (gyms, craftsmen, etc.) for our employees Company bike leasing and the opportunity to participate in company and sporting events and the extensive university sports program of the universities in Kiel and Lübeck. Job ticket of the NAH.SH a company day care center UKSH and its subsidiaries are characterized by cosmopolitanism, tolerance and interculturalism. We stand for equal opportunities and have set ourselves the goal of equality for all members of society. Due to legal requirements, valid proof of complete measles immunity is required. Have we piqued your interest? If you have any questions regarding your application or our application process, please contact Ms. Stock (Tel-Nr 0451 500-93013, E-Mail: [email protected]). For more information, please also visit www.uksh.de/karriere and www.uksh.de/ITSG. Please send us your informative application documents with your cover letter, CV and references, quoting our job advertisement number SM.2022.58, to the following e-mail address: [email protected]. Please state your salary expectations, your earliest possible starting date and your period of notice. Thank you very much! We look forward to receiving your application! UKSH Society for IT Services mbH Human Resources © barameefotolia - fotolia.com