Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Spanish Speaking Customer Support representative for our Real Estate Management Department. Adhering to our motto 'With a new dawn comes your Next Job!', we specialize in connecting skilled professionals with outstanding job opportunities across various sectors. In this role, you will provide essential support to Spanish-speaking clients in the real estate domain, helping them navigate inquiries related to property management, rentals, and services. If you have a passion for customer service, an interest in real estate, and a desire to make a difference, we would love to hear from you!

Responsibilities

• Deliver top-notch customer support to Spanish-speaking clients within the Real Estate Management Department.
• Assist customers with inquiries about properties, services, and leasing agreements.
• Resolve client complaints and issues with professionalism and efficiency.
• Document customer interactions accurately and update records in the customer management system.
• Collaborate with real estate agents and property managers to provide effective solutions for clients.
• Stay informed about the local real estate market trends and company listings to provide relevant information.
• Gather customer feedback to identify trends and potential areas for service enhancement.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably within the real estate management or property sector.
• Strong communication and interpersonal skills with a keen focus on customer satisfaction.
• Ability to handle challenging customer interactions with tact and professionalism.
• Familiarity with real estate terminology and processes is a plus.
• Proficient in using customer support software and CRM systems.
• A positive attitude, eagerness to learn, and a dedication to providing exceptional service.

Benefits

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals