Patrique Mercier Recruitment PT is excited to present an exceptional opportunity for a German Speaking Customer Service Representative within the Smart Home Technology Department. In this role, you will support customers in their journey to enhance their homes with innovative smart technologies. Your primary responsibility will be to assist German-speaking clients by addressing inquiries, providing technical support, and ensuring they have a seamless experience with their smart home products. If you are passionate about technology, enjoy helping others, and have excellent communication skills, we invite you to apply and join our innovative team.

Key Responsibilities

• Provide top-tier customer support in German, helping customers navigate inquiries related to smart home technology products and services.
• Assist customers with setup, configuration, and troubleshooting of smart devices to ensure optimal functionality.
• Document all customer interactions accurately, maintaining thorough records in the CRM system for future reference.
• Collaborate with the technical support team and other departments to escalate and resolve customer issues promptly.
• Stay informed on the latest smart home technology trends, product updates, and best practices to provide informed support.
• Engage with customers proactively, identifying their needs and offering tailored solutions to enhance their smart home experience.
• Participate in training and development programs to continually improve service skills and product knowledge.

Requirements

• Fluency in German and strong command of English, both written and spoken, is essential.
• Previous experience in customer service, particularly in technology or smart home industry, is highly beneficial.
• Strong technical aptitude with the ability to understand and communicate complex technology concepts.
• Excellent coordination and organizational skills to manage multiple inquiries effectively.
• Strong problem-solving abilities and a passion for providing exceptional customer support.
• Ability to work efficiently in a remote environment, demonstrating self-motivation and time management skills.
• A genuine interest in smart home technologies and a commitment to helping customers make the most of their products.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors