Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support representative in the ride-sharing app department. Join a leading tech company dedicated to revolutionizing urban mobility and providing exceptional service to users!

In this role, you will assist German-speaking customers with inquiries related to the ride-sharing application, addressing issues, providing information, and helping users navigate the platform effectively. Your communication skills and customer-centric approach will play a crucial role in enhancing user satisfaction.

Join our client's innovative team and contribute to an incredible journey in the ride-sharing industry while enjoying the professional growth opportunities and dynamic work environment that come with it!

Responsibilities

• Deliver high-quality customer support in German for users of the ride-sharing app
• Troubleshoot and resolve customer issues efficiently
• Educate users on app features and best practices
• Document customer interactions in detail
• Collaborate with other teams to continuously improve user experience
• Stay informed about industry trends and share insights with the team

Requirements

• Fluency in German and English, both written and spoken
• Experience in customer support or a related field is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Genuine interest in technology and the ride-sharing sector
• Able to thrive in a dynamic and fast-paced environment
• Proficient in using customer support software and tools
• Team player with a positive attitude

Benefits

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)