Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding career opportunities. We are currently seeking a Nordic Speaking Customer Support Representative for our Home Security & Alarm Systems Department. This role is perfect for individuals passionate about customer service and dedicated to ensuring the safety and satisfaction of clients using our security solutions.

Responsibilities

• Provide exceptional customer support to Nordic-speaking clients regarding home security and alarm systems through phone, email, and chat.
• Assist customers with inquiries related to product features, installation guidance, and troubleshooting.
• Effectively handle and resolve customer complaints and technical issues to enhance user experience.
• Accurately document all customer interactions and maintain detailed records of support requests.
• Collaborate with technical teams to resolve complex concerns and improve service standards.
• Stay up-to-date with product knowledge and industry trends to provide knowledgeable assistance.
• Gather feedback from customers to support continuous improvement in products and services.

Requirements

• Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish) and English, both written and spoken.
• Previous experience in customer service, ideally in the home security or technology sector.
• Strong communication skills with a customer-centric focus.
• Analytical and problem-solving skills, with the ability to work independently.
• Proficient in using customer support software and standard office applications.
• Highly organized and detail-oriented with strong time management skills.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

•   Private Health Insurance 
• Training & Development 
•   Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks