Mercier Consultancy is excited to announce a position for a Portuguese Speaking Customer Support Representative within our Home Security & Alarm Systems Department! In this critical role, you will assist our Portuguese-speaking clients by providing expert support and guidance regarding their home security systems. Your ability to communicate effectively will ensure that our customers receive the assistance they need to safeguard their homes.

This position is perfect for individuals who are passionate about technology and customer service. You will have the opportunity to make a meaningful impact on our clients' lives by helping them protect what matters most.

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with questions concerning home security systems and alarm functionalities
• Document customer interactions accurately in our support system
• Collaborate with technical teams to resolve complex client issues
• Provide guidance on installation, maintenance, and troubleshooting of security systems
• Gather client feedback to improve our services
• Participate in training sessions to stay updated on product features and policies

Requirements

• Fluency in Portuguese and English, both written and verbal
• Prior experience in customer support, ideally in the security or technology sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Able to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and systems

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...