We are looking for a Senior IT Operations Engineer to join our team! The Job holder will be responsible for delivering, maintaining, and operating systems & platforms as well as maintaining, running and monitoring the IT ecosystem from infrastructure and application perspective. The position reports to the Head of IT. Responsibilities Monitor the performance and availability of IT systems (incl. servers, networks, storage) and applications to identify and resolve issues proactively. Manage production incidents and problems and coordinate their timely resolution with internal teams, vendors and service providers. Maintain, run and monitor batch processes & job schedules of the solution applications. Analyze system logs and data to identify trends, patterns, and potential issues, and take necessary actions to address them. Define, document and maintain accurate records of IT operations procedures, and troubleshooting steps for reference and knowledge sharing. Manage changes & releases of infrastructure and software, in collaboration with the product and technical delivery teams. Manage and monitor SLAs of business & technical services, internally developed or provided by 3rd parties. Manage and maintain monitoring tools and systems to ensure timely detection of anomalies and performance bottlenecks. Assess infrastructure, applications and processes, and collaborate with cross-functional teams to both identify areas for improvement and propose solutions to enhance efficiency and reliability. Maintain IT asset management and configuration repositories. Perform regular system maintenance operations, including patching, upgrades, and backups, following established change management procedures. Manage IT vendors and lifecycle of IT provisioning from 3rd parties (evaluation, procurement, delivery, audit). Respond to and resolve information and service requests from end-users, providing timely technical support and troubleshooting. Requirements Minimum 5 years’ experience in a similar role with responsibility of production workloads. Hands-on IT Operations experience on Azure workloads, will be considered a plus. Highly experienced in incident & problem management. Experience in management of batch processing & job scheduling tools. Hands-on experience in the setup and maintenance of IT Service Management tools, e.g. Jira, ManageEngine, or other. Excellent interpersonal, listening & negotiation skills. Strong verbal and written communication skills. Keen eye on detail. Problem solving attitude. Benefits Competitive salary based on experience and skills Medical and life insurance plan| Employer - sponsored Pension plan | Employer - sponsored Participation in impactful international projects from both technological and business aspects. Opportunities for professional and personal development through activities, training, events, conferences. Onboarding support from a dedicated Buddy. Diversity, Equality, Inclusion, Belonging We are an equal opportunity employer with a commitment of providing a work environment that respects the dignity and worth of everyone. We recognize and value the benefits and strengths that diversity brings to our employees, and we thrive in an environment that encourages respect and trust. We welcome and celebrate each unique characteristic a person holds (including, disability, gender identity or expression). Learn how we deal with GDPR Compliance